Privacy & Cookies
1. INTRODUCTION
This Privacy & Cookies Policy explains how Ucory (“Ucory,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects your personal information when you visit https://ucory.com/ (the “Website”), create an account, place an order, contact us, or otherwise use our services.
By using the Website, you acknowledge the practices described in this Policy. Where consent is required by law, we will request your consent before processing personal information for the relevant purpose.
2. PERSONAL INFORMATION WE COLLECT
The information we collect depends on how you interact with the Website.
Information You Provide
We may collect:
Your name;
Email address and telephone number;
Billing and shipping addresses;
Account login and profile information;
Order, purchase, return, refund, and saved-item history;
Marketing and communication preferences;
Communications with customer service;
Product reviews, photographs, and feedback;
Survey, promotion, competition, or giveaway responses; and
Other information you voluntarily provide.
Payment Information
Payments are processed by authorized third-party payment providers.
We generally do not directly store complete payment-card numbers or security codes. We may receive transaction information such as payment status, payment method, billing address, and partial card details.
Information Collected Automatically
When you use the Website, we and our technology providers may automatically collect:
IP address;
Browser and device type;
Operating system;
Device identifiers;
Approximate location based on IP address;
Pages and products viewed;
Products added to your cart;
Referring website or advertisement;
Date, time, and duration of visits;
Website interactions and clickstream information;
Cookie identifiers; and
Website performance, diagnostic, and security information.
Information From Third Parties
We may receive information from payment processors, shipping providers, fraud-prevention services, analytics providers, advertising partners, social media platforms, and other services you authorize.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
Process, confirm, and deliver orders;
Process payments, returns, refunds, and exchanges;
Create and manage customer accounts;
Send order confirmations and shipping updates;
Respond to questions and provide customer support;
Detect and prevent fraud, abuse, and security threats;
Verify transactions and protect the Website;
Remember shopping-cart contents and preferences;
Personalize Website content and product recommendations;
Improve our Website, products, and customer experience;
Conduct analytics, testing, research, and troubleshooting;
Manage promotions, surveys, and customer feedback;
Send marketing communications where permitted;
Comply with tax, accounting, regulatory, and legal obligations;
Establish, exercise, or defend legal claims; and
Enforce our Terms and Conditions and other policies.
Where applicable, our legal bases for processing may include performing a contract with you, complying with legal obligations, pursuing legitimate business interests, and obtaining your consent.
4. MARKETING COMMUNICATIONS
With your consent or where otherwise permitted by law, we may send promotional emails or messages about products, offers, and store updates.
You may stop receiving marketing communications at any time by:
Clicking the “Unsubscribe” link in a marketing email;
Updating your account or communication preferences; or
Contacting us at support@ucory.com.
It may take a short period for your request to be processed across our systems.
Unsubscribing from marketing will not stop essential service communications, including order confirmations, shipping notifications, security alerts, and customer-service responses.
5. COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small files stored on your browser or device when you visit a website. We may also use pixels, tags, local storage, and similar technologies.
These technologies help us operate the Website, remember preferences, analyze performance, prevent fraud, and provide relevant advertising.
Strictly Necessary Cookies
These cookies are required for:
Shopping-cart and checkout functions;
Payment processing;
Account login;
Website security;
Fraud prevention; and
Remembering privacy and cookie choices.
The Website may not function correctly without these cookies.
Functional Cookies
These cookies remember choices such as language, location, login preferences, and recently viewed products.
Analytics Cookies
These cookies help us understand how visitors use the Website, identify errors, measure performance, and improve our content and navigation.
Advertising Cookies
These cookies may be used to measure advertising performance, understand customer interests, limit repeated advertisements, and display more relevant advertising on other websites or platforms.
Managing Cookies
Where required by law, non-essential cookies will be used only after you provide consent.
You may manage your choices through our cookie banner or preference center, where available. You may also block or delete cookies through your browser settings.
Blocking certain cookies may prevent parts of the Website from operating correctly. Your choices may need to be renewed if you clear cookies, change browsers, or use another device.
6. HOW WE SHARE PERSONAL INFORMATION
We may share personal information only as reasonably necessary with:
Website-hosting and e-commerce providers;
Payment processors;
Warehousing, shipping, and delivery providers;
Customer-service providers;
Email and marketing platforms;
Analytics and advertising providers;
IT support and cybersecurity providers;
Fraud-prevention services;
Legal, accounting, and professional advisers;
Government or regulatory authorities when legally required; and
Other parties you authorize.
Service providers may use personal information only for authorized purposes and subject to their contractual and legal obligations.
Information may also be transferred as part of a merger, acquisition, restructuring, financing, asset sale, or similar business transaction, subject to appropriate confidentiality and legal protections.
7. SALE OR SHARING OF PERSONAL INFORMATION
Ucory does not sell personal information for money.
However, certain analytics or advertising disclosures may be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws, even when no money is exchanged.
Where applicable, you may request to opt out through our cookie preference center or by contacting support@ucory.com.
We will not discriminate against you for exercising a legally protected privacy right.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
Complete transactions and provide services;
Maintain customer accounts;
Provide customer support;
Meet tax, accounting, and legal obligations;
Resolve disputes;
Prevent fraud and abuse;
Enforce agreements; and
Establish or defend legal claims.
Retention periods vary depending on the type of information, its purpose, and applicable legal requirements.
When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable.
9. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, loss, misuse, or disclosure.
These safeguards may include encrypted transmission, access controls, fraud monitoring, restricted data access, and reputable payment and hosting providers.
No website, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and should contact us if you believe your account has been compromised.
10. INTERNATIONAL DATA TRANSFERS
Ucory and its service providers may process personal information in countries other than the country where you live.
Where required by law, we use appropriate safeguards for international data transfers, such as contractual protections, recognized transfer mechanisms, or transfers to jurisdictions recognized as providing adequate protection.
11. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the right to:
Receive information about how your personal information is used;
Request access to information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of personal information;
Request restriction of certain processing;
Object to certain processing, including direct marketing;
Withdraw consent at any time;
Request a portable copy of certain information;
Opt out of the sale, sharing, or targeted-advertising use of personal information;
Limit certain uses of sensitive personal information, where applicable;
Appeal a decision concerning a privacy request, where applicable;
Receive equal service without unlawful discrimination; and
Submit a complaint to your local privacy or data-protection authority.
These rights may be subject to legal exceptions. We may need to retain certain information to complete an order, prevent fraud, comply with legal obligations, or resolve a dispute.
To exercise a privacy right, contact support@ucory.com. We may need to verify your identity before completing the request.
12. CHILDREN’S PRIVACY
The Website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If you believe that a child has provided personal information without appropriate permission, please contact us. We will take reasonable steps to investigate and delete the information where required.
13. THIRD-PARTY WEBSITES
The Website may contain links to third-party websites, applications, payment providers, or social media services.
Ucory does not control these third parties and is not responsible for their privacy or security practices. Please review the applicable third party’s privacy policy before providing personal information.
14. CHANGES TO THIS POLICY
We may update this Privacy & Cookies Policy to reflect changes in our services, technology, business practices, or legal obligations.
The updated version will be posted on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before material changes take effect.
15. CONTACT US
If you have questions about this Policy or wish to exercise a privacy right, please contact us:
Email: support@ucory.com
Website: https://ucory.com/